The Fintech major Paytm is moving slowly in the Paytm recruitment process and cannot pay much attention to fill the posts left by employees as part of an attempt to reduce cost cuts and productivity through the use of Artificial Intelligence (AI).
Managing Director and Chief of Paytm In a conversation with analysts on Tuesday, Executive Officer Vijay Shekhar Sharma said, ‘I want to tell you that automation is increasing. An increase in productivity per employee is seen. We are clear about this that if someone goes out, we will not unnecessarily recruit new recruitment. Sharma was answering the question of analysts as to how non-selling employees were affecting the AI.
Paytm is controlling indirect expenses. Non-selling employee cost was Rs 522 crore in the fourth quarter of FY 2024, which declined by 35.6 percent to Rs 336 crore in the fourth quarter of FY 2025. On a quarterly basis, it was 3.4 percent less than Rs 348 crore. The last five quarters have seen a decrease in these expenses. Sharma did not explain any accurate figure of AI’s contribution to cost savings. He said that there will be no further decline in these expenses, but later there will be a steady decrease in them.
First Published – May 7, 2025 | 11:08 pm IST
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